No doubt, Microsoft has done great things and created extremely useful tools. Unfortunately, their contributions have been made with yesterday's model...resident apps on our desktop. As a result, we have conflicts between this version and that, this program and that program, etc. It's manageable if you have a full time IT Dept., but a HUGE pain if your a small business managing technology yourself. The good news is that there are options coming online! About a year ago, I was so frustrated trying to keep my ACT! and OUTLOOK working together that I threw them away!! I moved all my contacts to my Gmail account, found a SaaS based 'line of business' application and even started using Google Doc's to create content. The only thing I pay for is my 'line of business' app, ($30 a month) which is cheaper than all the upgrades that I was constantly being forced to make.
I still use Microsoft tools for some things, but I am no longer DEPENDENT...no longer losing days of productivity to upgrades and incompatibilities. It feels better than you can imagine...and I have learned a lot of new tools and Google Apps along the way that have made life easier in all sorts of ways.
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